Got Questions? We’ve Got Answers
Thank you for visiting our Support Center! Here, we offer premium support for all of our products. Did you check out our FAQ’s page? Many of our most common support requests can be found there.
View My Support Tickets

View My Existing Support Tickets
My Tickets
Holistic Doggie Product Support

Submit New Support Ticket
Submit Ticket
Shipping & Delivery

Continental USA: All orders within the continental USA are shipped Priority Mail (USPS) with tracking info. If you ordered and have not received your tracking number please check your spam/bulk folder or contact us below.

Canadian and International Orders: Shipped by United States Postal Service or another partner if needed.

Delivery Time-frame

Once your order is shipped, you can expect delivery within 3 to 5 business days. This Does Not include the time it takes for the formulation and blending of your Sanus Biotex order, normally (4-5 days). However, if you select Expedited Processing at checkout your Sanus Biotex will be formulated, blended and shipped within 24 hours.

Please Note: “Expedited Processing,” Does Not refer to (overnight) 24 hour delivery. The “Expedited Processing” selection guarantees that your order will be formulated and shipped within 24 hours.

Degenerative Myelopathy Homepage Button